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chat-attach-progress-unknown{0%{background-position:8% 0%}100%{background-position:0% 0%}}.is-attachment-confirming .chat-footer{display:none}.personal-button.device{background:#4b7686 url('../images/desktop/devices.png') no-repeat 9px 9px;border-radius:30px;position:relative;border:0}@media(max-width:900px){#content.is-slim .personal-button.device,#content.is-slim #header.has-presentation #device_presentation{display:none}}#header.has-presentation .personal-button.device{border-radius:30px 0 0 30px}#personal .device.device-mslync,#personal .device.device-hardphone{background-position:9px -31px;cursor:default}#personal .device.device-softphone{background-position:9px -70px;cursor:default}#device_presentation.device-disconnected:not(.open),#personal .device.device-disconnected:not(.open){opacity:.5}#personal .device.device-twinning::after,#personal .device.device-disconnected::after{position:absolute;bottom:0;width:30px;height:23px;background:transparent url('../images/desktop/devices.png') no-repeat center 0;content:''}#personal .device.device-twinning::after{background-position:center -116px}#personal .device.device-disconnected::after{background-position:center -142px}#device_menu{left:90px;right:auto;width:200px;padding:10px;cursor:auto}#personal.has-voicemail #device_menu{left:140px}#device_pstn_number{width:200px}#device_pstn_number_other,#device_actions{padding-top:10px}#device_presentation{border-radius:0 4px 4px 0;width:150px;text-align:left;font-weight:bold;padding:8px 24px 8px 6px;height:34px;float:left;position:relative;background:#4b7686;display:none;font-size:10pt;overflow:hidden}@media(max-width:1200px){#device_presentation{width:100px}}#device_presentation_cli,#device_presentation_description{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}#device_presentation.loading{background:#4b7686 url('../images/desktop/personal-loading.gif') no-repeat center center}#device_presentation.loading #device_presentation_cli,#device_presentation.loading #device_presentation_description{visibility:hidden}#device_presentation.open{text-indent:1px}#header.has-presentation #device_presentation{display:block}#device_presentation.configurable:not(.loading)::before{background:url('../images/desktop/agent-icons.png') no-repeat 0 3px;position:absolute;content:'';height:20px;width:24px;top:8px;right:0}#device_presentation.configurable.open:not(.loading)::before{background-position:0 -36px}#device_presentation_cli{padding-top:3px;font-weight:normal}#device_presentation_menu{left:140px;right:auto;width:180px}#personal.has-voicemail #device_presentation_menu:not(.is-required){left:190px}#device_presentation_menu.expanded{max-width:375px;border-radius:0 4px 4px 4px}#device_presentation_menu.is-required{position:fixed;top:30%;left:50%;right:auto;bottom:auto;font-size:11pt;width:350px;margin-left:-175px;border-radius:4px}#device_presentation_menu.is-required li span{height:23px;line-height:23px}.personal-menu li.device-presentation-number span{padding:7px;margin-left:0}#device_presentation_menu:not(.is-required) .device-presentation-number.selected{color:#ccc;cursor:default}#header.has-presentation .personal-button.device:not(.open):not(.presentation-open)::before{position:absolute;content:'';width:1px;background:rgba(0,0,0,.2);top:0;bottom:0;right:1px}.device-menu-title{font-size:10pt;font-weight:bold;padding:7px;line-height:38px}#device_menu.is-logging-on .is-verification-required,#device_menu.is-logged-on-pstn .is-verification-required,#device_menu.is-verifying .is-verification-required{display:none}#device_menu_pstn_logoff{display:none}#device_menu.is-logged-on-pstn #device_menu_pstn_logoff{display:block}#device_menu.is-loading,#device_menu.is-logging-on{background:#eee url('../images/desktop/progress.gif') no-repeat center 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url('../images/desktop/misc-icons.png') no-repeat 0 -496px;left:0}#dial_search_term{background:none repeat scroll 0 0 #fff;border:1px solid #bbb;border-radius:18px;box-shadow:0 1px 3px rgba(0,0,0,.2) inset;margin-top:10px;height:35px;padding:0 5px;width:340px;box-sizing:border-box;background-color:#fff;transition:background-color 200ms ease-in}#dial_search_term.is-invalid{background-color:#f00}.dial-record{position:relative;border-top:1px solid #fff;border-bottom:1px solid #ccc;padding:5px 5px 5px 35px;word-wrap:break-word}#dial.has-record-expanded .dial-record:not(.is-expanded){display:none}.dial-record.is-expanded{padding-top:0;color:#444}.dial-record-icon{background:transparent url('../images/desktop/timeline-icons.png') no-repeat -24px -72px;width:24px;height:24px;position:absolute;top:5px;left:5px}.dial-record-check{position:absolute;padding:10px 7px 4px;bottom:0;left:0}.dial-record-time{position:absolute;right:8px;top:5px}.dial-record.is-expanded .dial-record-time{display:none}.dial-record-wrap{font-weight:bold;padding-right:16px}.dial-record-wrap-old,.dial-record-wrap-new{color:#009ebd}.dial-record.is-pending .dial-record-wrap-old,.dial-record.is-pending-update .dial-record-wrap-old{color:#888}.dial-record.is-pending-update .dial-record-wrap-old{text-decoration:line-through}.dial-record-wrap-old.is-uncalled{font-style:italic}.dial-record:not(.is-pending-update) .dial-record-wrap-arrow{display:none}.dial-record-name{font-weight:bold;font-size:11pt;color:#009ebd;min-height:20px}.dial-record-time,.dial-record:not(.is-expanded) .dial-record-number{font-size:10pt}.dial-table-name{background:#ddd;margin:4px;padding:4px;text-align:center}#dial.has-record-expanded .dial-table-name:not(.has-record-expanded){display:none}#dial_wrap,#dial_wrap_single{width:390px}#dial_wrap_single{margin-bottom:10px}.dial-update-selected{position:absolute;right:10px;bottom:10px}.dial-record-edit{width:30px;height:30px;position:absolute;right:0;bottom:0;cursor:pointer;background:transparent url('../images/desktop/misc-icons.png') no-repeat 0 -529px}.dial-record.is-expanded .dial-record-edit,.dial-record.is-expanded .is-hidden-when-expanded{display:none}.dial-record.is-expanded .is-hidden-in-results{display:block}.dial-header.is-name{padding-top:0}.dial-header{font-size:.9em;color:#999;padding-top:8px}.dial-record .is-hidden-in-results,.dial-record:not(.is-expanded) .dial-header,.dial-record.is-expanded .dial-record-check,#dial_modify_single,#dial.has-record-expanded #dial_modify,#dial.has-record-expanded #dial_search_term,#dial.has-record-expanded .dial-search,#dial.has-record-expanded #dial_actions{display:none}#dial.has-record-expanded #dial_modify_single{display:block}#dial_callback{position:fixed;top:50%;right:0;bottom:0;left:50%;min-height:100px;margin-top:-85px;width:294px;margin-left:-171px;background:#f4f4f5;box-shadow:1px 1px 3px rgba(0,0,0,.6);z-index:1001;border-radius:2px;height:150px;padding:24px}.dial-label{display:block}.dial-callback-field{background:#fff;border:1px solid #bbb;border-radius:3px;box-shadow:0 1px 3px rgba(0,0,0,.2) inset;display:block;height:25px;margin:4px 0 0;padding:0 5px;width:282px}.dial-callback-datepicker{background:none;position:absolute;height:36px;right:20px;width:20px;font-weight:normal;text-shadow:none}.dial-callback-datepicker .cic-datepicker-value{display:none}.dial-callback-datepicker .cic-datepicker-button{background:transparent url('../images/desktop/calendar.png') no-repeat center center;height:36px}.dial-callback-datepicker.cic-datepicker.pressed .cic-datepicker-button{background-position:center center}#dial_select{padding:5px 7px;display:none}#dial_select.is-visible{display:block}#dial.has-record-expanded #dial_select{display:none}#dial_select_all{margin-right:10px}#dial_no_results{text-align:center;position:absolute;font-weight:bold;margin-top:-30px;top:50%;left:0;right:0}.dial-record.is-pending .dial-record-check,.dial-record.is-pending .dial-record-edit{display:none}.dial-record.is-pending .dial-record-wrap-new{padding-left:8px}#desktop .email{position:absolute;top:0;bottom:0;left:0;right:0}#desktop .email.desktop-focus.multiple{background:rgba(0,0,0,.2)}.email.desktop-focus{display:block}.email-reply{position:absolute;bottom:0;right:0;border-left:1px solid #b6b6b6;box-shadow:0 0 3px rgba(0,0,0,.3);display:none;overflow:hidden;background:#fff}.email-smaller .email-reply{border-top:1px solid #b6b6b6}.email-reply-message{position:absolute;top:129px;bottom:0;right:0;left:0}.email-big .email-reply{left:60%;top:0}.email-smaller .email-reply{left:0;top:50%}.email-big.new .email-reply{left:0;right:55%;top:0}.email-big .email-conversation{right:40%;bottom:0}.email-smaller.new .email-reply{left:0;right:0;top:0}.email-smaller .email-conversation{right:0;bottom:0}.email-smaller.has-reply-open .email-conversation{bottom:50%}#desktop .email.is-half-width{right:50%}.email.is-half-width:not(.has-attachments) .email-reply-option-subject{width:70%}.email.is-half-width:not(.has-attachments) .email-reply-option-attachments{width:30%;margin-top:-41px;margin-left:70%;border-left:1px solid #eee}.email-conversation{position:absolute;top:0;left:0;box-shadow:0 0 3px rgba(0,0,0,.3);background:#efefef;animation:menu-fade-in 200ms ease-in-out 1}.sms-message,.email-message{position:relative;background:#fdfdfd;box-shadow:0 1px 2px rgba(0,0,0,.3);margin-bottom:20px}.browser_ie .sms-message,.browser_ie .email-message{box-shadow:0 1px 5px 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.message-to-details{opacity:1}.email-attachments{min-height:22px}.email-attachment{font-weight:bold;margin-right:10px;cursor:pointer}.email-body{white-space:pre-wrap;padding:10px;margin:0 10px 10px}.email-frame{border-top:1px solid #f0f0f0;border:0;width:100%;height:55px;transition:height .1s ease-in-out}.email-body-frame{margin-top:8px}.email-quote{opacity:.2;height:32px;overflow:hidden;-webkit-transition:opacity .5s ease-in-out;-moz-transition:opacity .5s ease-in-out;transition:opacity .5s ease-in-out;position:relative}.email-quote.expanded{height:auto;opacity:1}.email-quote::after{content:'...';font-size:20pt;font-weight:bold;position:absolute;bottom:15px;right:15px;cursor:pointer;color:#000}.facebook-thread-actions,.facebook-actions,.twitter-thread-actions,.twitter-actions,.email-reply-buttons,.email-actions,.sms-actions{position:absolute;bottom:0;height:34px;padding:5px 7px}.twitter-conversation.action-wrapped .twitter-actions,.email-conversation.action-wrapped .email-actions{height:74px;overflow:hidden}.twitter-conversation.action-wrapped .twitter-messages,.email-conversation.action-wrapped .email-messages{bottom:90px}.reply-option,.email_reply_option,.email-reply-option{height:20px;line-height:20px;background:#fff;border-bottom:1px solid #ddd;display:table;width:100%}.reply-option-buttons,.reply-option-label,.reply-option-control{display:table-cell;vertical-align:middle;width:1%}.reply-option-tokens,.reply-option-input,.email-reply-attachments{display:table-cell;width:99%;padding:10px 0;height:20px;border:0;margin:0;outline:0}.reply-option-tokens{cursor:text}.reply-option-control{width:99%}.reply-option-input{width:100%;line-height:24px}.email-reply-input-token .reply-option-input{display:block;padding:0;width:160px}.reply-option-label{padding:10px;white-space:nowrap}.reply-option-label-cc:hover,.reply-option-label-bcc:hover{text-decoration:underline;color:#000;cursor:pointer}.reply-option-buttons{vertical-align:bottom}.reply-option-button{width:20px;height:18px;overflow:hidden;padding:4px;background:#eee linear-gradient(to bottom,#fff,#e4e4e4);border:1px solid #aaa;cursor:pointer;margin:6px;border-radius:4px;line-height:15px}.email-reply-attachments-browse{display:none}.reply-option-button::before{content:'...';font-size:18pt;font-weight:bold;text-shadow:1px 1px 0 rgba(255,255,255,.6);color:#444}.email-reply-attachments{overflow:hidden;padding:10px 0;height:20px}.email-reply-attachments.hover{background:#eee}.email-reply-input-token,.email-reply-attachment{float:left;display:block;text-decoration:underline;padding:0;color:#000;max-width:300px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;position:relative;padding-right:15px;margin-right:8px}.email-reply-input-token{border-bottom:1px solid #fff}.email-reply-input-token.check-valid{text-decoration:none;border-bottom:1px dotted #e00}.email-reply-attachment.uploading{color:#ccc}.email-reply-input-token-delete,.email-reply-attachment-delete{width:12px;height:20px;float:right;cursor:pointer;position:absolute;right:0;background:transparent url('../images/desktop/misc-icons.png') no-repeat -5px -279px}.email-reply-input-token.is-dragging{opacity:.5}.reply-option-select{height:40px}.browser_ie .reply-option-select{padding-top:13px}.email.has-editable-quote 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