Agent Group Availability
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Sets an agent group status to active or inactive. |
This allows managers to dial-in and temporarily prevent communication from being routed to a group of agents who are away from their desks.
Properties
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Option |
Description |
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Static Agent Group/ Use Dynamic Agent Group/ Agent Group |
Select the agent group to enable or disable. Either select the group from a drop-down list:
Or, specify the agent group using a variable:
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Enable/Disable |
Select the desired action. |
Exit Points
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Exit Point |
Description |
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Complete |
This is taken if the status has been set. |
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Not Found |
This is taken if the agent group is not found. |
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Error |
This is taken if an error has occurred. |