This category provides functions for connecting to third-party networks and applications using secure web services. You can also send emails, and support card payment transactions in storm LOCK.
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Connection Control Action Cell |
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Connects to a third-party database or endpoint (a web service) for sending and receiving information. |
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Sends an email to one or more destinations. |
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Retrieves the contact details of the next available agent servicing a queue. |
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Obtains the customer's long credit or debit card number for transmission to storm LOCK. |
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Obtains the customer's credit or debit card security number for transmission to storm LOCK. |
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Submits payment details to storm LOCK for onward presentation to the Payment Service Provider (PSP). |
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Sets an agent group status to active or inactive. |
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Retrieves the identity of the agent and the date and time at which they handled the last SMS, email, or social media interaction with the contact. |
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Sends a text message reply to a social media interaction. |
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Sends a request for data retrieval, modification, or deletion to a RESTful API, and then stores any data returned in the response for use elsewhere in your script. |
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