Play Media
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Plays an audio prompt to the caller. |
Properties
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Option |
Description |
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Select Media List/ Use Dynamic Media List/ Media Lists/ Select Media Item/ Use Dynamic Media Item/ Prompt |
Select the audio to play to the caller. See also, Use Media in a Script. |
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Enable Cut Through |
Select this and then the keys that callers can press to stop playing the audio before it ends.
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Exit Points
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Exit Point |
Description |
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End of Prompt |
This is taken when the entire prompt has played successfully. |
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Termination Digit |
This is taken if the caller presses a termination key defined by the Enable Cut Through property. |
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Sound Detected |
This is taken if any sound of at least 2 seconds duration is detected while the prompt is being played. |
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Exit Tone |
This is taken if the system detects a tone associated with a mobile phone voicemail system, a fax or a data modem. For information on implementing this exit route contact your support representative. |
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Error |
This is taken if the media list, media, prompt, or both could not be located. |