Voice Action Cells

Description

Plays an audio prompt to the caller.

Records a call after a tone.

Collects a series of DTMF keypresses from the caller.

Routes the caller according to a DTMF keypress, automatic speech recognition (ASR), or both.

Reads out data such as times, dates, numbers, digits, and alphabetical characters to the caller.

Changes the content of an audio file.

Copies content from one audio file to another.

Listens for a sound on a connected line and branches accordingly.

Routes the caller according to whether the caller's spoken input matches one or more configured items in a grammar file.

Starts playing an audio prompt to the caller and then immediately passes execution to the next action cell whilst the audio is playing.

Instructs the script to either wait for all prompts in the Add to Prompt Queue action cell(s) to stop playing or to wait for a specified period before moving to the next action cell in the script.

Instructs the script to stop playing the prompts in Add to Prompt Queue action cells earlier in the script.

Plays a recording captured by a Record action cell.

Creates a voice print impression from the caller's spoken phrase and voice for enrolment (registration) in a voice recognition system database. This can be used to identify the caller by their voice when they call in again.

Checks if the caller has a voice print impression enrolled (registered) in a voice recognition system database.

Compares the caller's spoken phrase and voice to a registered voice print impression stored in a voice recognition system database, and then verifies the caller if a match is found.

Answering Machine Detection. Checks if the connected party in a call generated in a storm OUTBOUND dialler campaign is likely to be an answering machine and then branches accordingly.