Route to RECORDER

 

Routes a call to the storm RECORDER application.

 

This is particularly useful if you are routing calls to outbound destinations other than to a storm contact centre and wish to give the called party the ability to toggle recordings on or off.

Properties

Option

Description

Routing Type

Select 'Use Inbound Access Number' to use the caller's dialled number as the access number to storm RECORDER, or select 'User Defined RECORDER Access Number' to set your own (use a literal value or a string variable).

Always Record

Select an option. The 'Default' and 'On' options override any defined by the user’s service type in storm UC and CONTACT.

Override Default Start Recording Digit(s)/

Override Default Stop Recording Digit(s)

The digits that the called party can use to start or stop a call recording. For each, you can specify up to three characters (preceded by =) or use a string variable. The string may include 0 – 9, * and #.

Not selecting these options forces the system to use the digit(s) defined by the user’s service type.

Exit Point

Exit Point

Description

Complete

This is taken when the action cell has executed.