Routes a call to the storm RECORDER application. |
This is particularly useful if you are routing calls to outbound destinations other than to a storm contact centre and wish to give the called party the ability to toggle recordings on or off.
Option |
Description |
Routing Type |
Select 'Use Inbound Access Number' to use the caller's dialled number as the access number to storm RECORDER, or select 'User Defined RECORDER Access Number' to set your own (use a literal value or a string variable). |
Always Record |
Select an option. The 'Default' and 'On' options override any defined by the user’s service type in storm UC and CONTACT. |
Override Default Start Recording Digit(s)/ Override Default Stop Recording Digit(s) |
The digits that the called party can use to start or stop a call recording. For each, you can specify up to three characters (preceded by =) or use a string variable. The string may include 0 – 9, * and #. Not selecting these options forces the system to use the digit(s) defined by the user’s service type. |
Exit Point |
Description |
Complete |
This is taken when the action cell has executed. |