This category provides functions for routing incoming communications to other applications (such as storm UC and CONTACT) and FLOW scripts, or according to the origination group or delivery point group, a percentage weighting, or a time schedule.
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Call Control Action Cell |
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Routes incoming calls to destination telephone numbers. |
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Distributes communications according to percentage weightings. |
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Routes an incoming call according to either the caller’s telephone number (CLI) or the number that they dialled (DDI). |
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Routes communications according to a time schedule. |
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Routes a communication to an external service module containing functionality that is not currently available in FLOW. |
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Sends an SMS message to one or more destinations. |
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Routes a communication to a user or treatment (such as a queue or hunt group) configured in storm UC and CONTACT. |
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Routes a call to an IP-PBX or SIP gateway device over a SIP trunk configured by your supplier. |
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Acquires the number of agents who are available to service a queue, the number of active agents, the number of callers in the queue, and the estimated queue wait time. |
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Marks the point in a script at which an inbound call is deemed to have been connected for billing purposes. |
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Routes a call to an outbound destination number (B-party) with the capability of taking the call back and connecting the original caller (the A-party) to another destination (the C-party). |
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Routes a call to the storm RECORDER application. |
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Removes the call from the count accrued against a cap object's maximum concurrent calls limit when the call ends. |
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Runs a subsidiary FLOW service. |
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Routes callers to a voicemail box, where they can either leave a message or retrieve messages left for them. |
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Disconnects a voice call with a selected disconnection reason, which is sent to the public switched telephone network. |
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