Select Agent Details
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Retrieves the contact details of the next available agent servicing a queue. |
You can use these details to send an email or SMS notification to the agent ahead of them answering a contact. The details are retrieved from the agent's configuration in storm UC and CONTACT.
Properties
Select Agent Details Section
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Option |
Description |
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Contact Queue |
Select the CONTACT queue that the agent is servicing. |
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Timeout |
Select the period after which the service should deem the search for an available agent to have failed. |
Agent Details Section
Enter string variables in the fields for the values you want to retrieve into the script. You must populate at least one field. For example:
Exit Points
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Exit Point |
Description |
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Complete |
This is taken if an available agent is found. |
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Failure |
This is taken if an available agent is not found within the specified Timeout. |