Set Service

 

Sets a FLOW script to use information from a different storm CONDUCTOR service rather than the one that is assigned to the same access point as the script.

 

This is useful where, for example, a caller needs to speak to an agent after having initially interacted with a chatbot and the FLOW script is required to use parameters associated with the CONDUCTOR service that is associated with calls routed to agents rather than those routed to a chatbot. Upon execution of this action cell, any instances of action cells such as Get Value and Get Values will then derive parameter values from the newly selected CONDUCTOR service.

Properties

Use this section to define the service to which the call is to be passed.

Option	Description
Service Selection Method	To route the call to the same specific service each time the action cell is called, select the Select Service option and then select the service. To route the call dynamically, select Use Dynamic Service, then select the variable that will provide the ID of the service to be used when the action cell is called.

Exit Points

Exit Point	Description
Complete	This is taken when the action cell has successfully set the CONDUCTOR service.
Service Not Found	This is taken if the CONDUCTOR service was not found.
Error	This is taken if an error has occurred.