Prompt Re-record
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Changes the content of an audio file. |
This allows a user in your organisation to dial in and change an audio prompt quickly. It is useful in disaster recovery situations where immediate action is required to communicate with your customers.
Properties
Prompt Re-record Section
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Option |
Description |
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Select Media List/ Use Dynamic Media List/ Media Lists/ Select Media Item/ Use Dynamic Media Item/ Prompt to re-record |
Select the prompt to re-record. See also, Use Media in a Script. |
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Silence Timeout |
Select the number of seconds of silence after which recording will stop. |
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Stop Recording On Keypress |
Select this to allow the caller to press a key to stop recording and then select the keys that are allowed to be used.
If the caller does not press a defined key or if no key is defined, recording continues until the Silence Timeout is reached. |
Menu Media Section
This section is for configuring the audio prompts to play to the caller to guide them through the re-record operation. See also, Use Media in a Script.
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Option |
Description |
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Select Media List/ Use Dynamic Media List/ Media Lists/ Introduction Prompt/ Select Media Item/ Use Dynamic Media Item/ Introduction Prompt |
Optional. Select the message to use for introducing the caller to the service). |
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Use Custom Menu Prompt/ Select Media Item/ Use Dynamic Media Item/ Menu Prompt |
Select the message that asks the caller about the audio prompt they are re-recording. This must contain the following options: Press 1 to listen to the recording; 2 to commit; 3 to cancel; or 4 to record again. |
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No Response Prompt/ Select Media Item/ Use Dynamic Media Item/ No Response Prompt |
Optional. Choose the message to play to the caller if they do not enter a menu option. |
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Invalid Response Prompt/ Select Media Item/ Use Dynamic Media Item/ Invalid Response Prompt |
Optional. Choose the message to play to the caller if they do not enter an invalid menu option. |
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Use Custom Success Prompt/ Select Media Item/ Use Dynamic Media Item/ Success Prompt |
Choose the message to play to the caller if the re-record succeeds. |
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Use Custom Error Prompt/ Select Media Item/ Use Dynamic Media Item/ Error Prompt |
Choose the message to play to the caller if the re-record fails. |
Exit Points
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Exit Point |
Description |
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Complete |
This is taken when the new prompt has been committed successfully or the operation is cancelled by the caller. |
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Error |
This is taken if the prompt to re-record or any media files configured on the Menu Media section could not be located. It is also taken if a system error occurs causing the new prompt to remain uncommitted. The original prompt remains in effect. It is recommended that you design the script to loop around to allow the caller to reattempt the operation. |