Yes. Here, the context of the conversation is not established when the contact initiates a web chat. Your FLOW script must therefore send an initial message to the contact to prompt a response. You do this using a Machine Agent Digital action cell's Trigger Initial Intent property or by using a Send Message action cell.

For example, this might be, "Hi, I'm the virtual car rental agent and can help you with reservations. How can I assist you today?"

If you did not send the initial message using a Machine Agent Digital Action, you must include an instance of the action cell in your script to await the contact's response.

Select the Dialogflow project to which the agent belongs. The list displays projects configured in Dialogflow and added to your organisation by Content Guru engineers at deployment.

Select a country or region as defined in the selected project. For more information about agent location, see cloud.google.com/dialogflow/cx/docs/concept/region.

Select the machine agent (from the selected location) for interacting with contacts.

Select this option if you want the machine agent to send a message to the contact, and then select an appropriate intent from the Initial Intent drop-down list.

In the first or only occurrence of the action cell

With the option selected, choose a meaningful intent for initiating the agent's conversation with the contact. This is typically a welcome intent such as, "Hi, I'm the virtual car rental agent. How can I assist you today?"

In a subsequent occurrence of the action cell

Leave this option unselected if the Dialogflow interaction is simply continuing from where it left off following an interruption to perform some other function such as a data lookup from the FLOW script. In this scenario, the difference in configuration between this and the first Machine Agent Digital action cell should be the 'unselected' setting of this property only. Select the option if you want to change the context of the conversation and then choose an appropriate intent. For example, if a data lookup indicates that there are no luxury vehicles available, you may choose an intent that causes the agent's Dialogflow conversation to continue at a point that offers the contact another choice.

Note: you must choose an intent that is valid at the current point in the conversation. Choosing an invalid intent may disrupt the Dialogflow interaction and cause the action cell's execution to proceed along its Error exit point.

Select the language that you expect the contact to use. This is list of pre-configured languages for the selected machine agent.

The number of times that the contact's message is allowed to match the machine agent's fallback intent (where the machine agent does not recognise a message) before exiting along the No Intent Matched exit point.

The number of minutes to wait for the contact to respond to the machine agent before exiting along the User Input Timeout exit point.

(Optional) Use this to enter a meaningful name to indicate the source of the interaction. This will be seen by the agent in storm DTA if the machine agent conversation is routed to them via a queue.

Note: a contact who is engaged in an interaction using the storm web chat client will also see this name.

If you leave this blank, the agent (and storm web chat client) will see the name of the FLOW script instead.

For a long list of parameters, use this to enter search text for filtering the list.

Specify variables of the correct types to store the intent parameters.

This is taken when an intent in the Dialogflow interaction matches any of the machine agent's intents configured on this route. The branch is labelled according to the configured intents. Use this if you need to break out of the Dialogflow conversation and into the FLOW script on the basis of a contact's message.

You can create any number of Intent exit routes with multiple intents per route. A particular intent may be used on one exit route only.

Note: you must select a machine agent and save the action cell before defining this exit point.

This is taken when the number of times that the contact's input matches the agent's fallback intent exceeds the value configured in the Max Attempts property.

This is taken when the conversation is deemed to have ended. It is based on the underlying fulfilment setting of the previously matched intent.

This is taken when the contact has not responded to the machine agent in the duration specified in the Timeout property

This is taken if there is an internal error, or an error with Dialogflow.