Select the media list that contains all prompts and audio messages for use in this action cell.

Select the media file to use for prompting the caller to select an option.

Select the duration for which to allow the caller to choose a valid option. On expiry, the message 'We Did not Receive a Response' message is played. After this, the service ends or exits from the No Response exit point, if present.

Select the media file to use for notifying the caller that they did not respond to the prompt.

Select the number of attempts to allow the caller to choose a valid option. After this, the service ends or the call is routed from the No Response exit point, if present.

Applies if one or more exit points are configured with ASR vocabulary items. See the <ASR vocabulary item> exit point, below.

This is taken when the caller presses this DTMF key (1 - 9, *, or #). The branch is labelled according to the selected DTMF digit. Ensure that the audio file in Introduction Prompt mentions each option.

This is taken when the caller speaks one of the words or phrases in the ASR Vocabulary Items list. The branch is labelled according to the vocabulary items in the list. You add an item to this list when configuring the exit point by entering a word in the ASR Vocabulary Items field and then clicking the  button.

It is recommended that you use single words or short phrases because the route will only be taken if the match is exact. You will need to tell the caller what to say (typically in the Intro prompt). See also, the ASR Menu and Machine Agent Voice action cells for other methods of routing based on voice input.

This is taken if no response is detected after the No Response Timeout and/or Maximum Number of Attempts properties have been applied.