Use this if you want to capture data for a call. To do this, populate the field with a user variable based on the Call Data system variable. Click Add to add the entry to the list below.

Use this to select the media list that contains the prompts that you want to use in this action cell.

See also, Use Media in a Script.

Specify the duration (in seconds) after which the service should deem the call routing attempt to have failed or the duration after which it should attempt the next number in the list, if present. 

Either select the timeout from a drop-down list:

Or, specify the timeout using a variable:

Note: this property is disabled if an origination number has already been set for the script (possibly by another FLOW administrator). 

Select the number to show to the called party. 

Either forward the caller's number:

Or, enter a custom number as literal value (as shown below) or a string variable.

Select this to record calls.

Select this if call recording is required for regulatory reasons.

Select this to allow the called party to route the call back to the script by pressing a key (these are configured on the action cell's exit points).

You must also ensure that a Call Data system variable is associated with the outbound number.

Select this to place a call in a first-in, first-out queue when the attempted outbound number is busy. The system will keep trying to route the call until the line becomes free. You can use this when routing calls to a third-party call centre.

Select Set a Maximum Queueing Time if you want to set a period for which a queued all should wait before the next number in the list is tried or (for the last or only number) execution should follow the cell's Failure exit point. This timeout overrides the call timeout period.

Then, either use the first option to select a maximum queueing time from the options list:

Or, use the second option to provide the time using a variable:

Select this to select a queue configured in storm UC and CONTACT instead of the system queue.

This is available if you have a custom script configured by Content Guru.

Select this to use the custom script for handling the call while it is queued (such as playing particular messages). Contact your local support representative for advice on how to configure the displayed fields.

Select this if you want to use a custom service.

Select the required service from the Service options list, and the name of the application from the Module list.

Use the Input Variables section to build a list of variables to pass to the custom service. In the Name field, enter the name of the variable as recognised by the service. In the Value field, provide the value to pass (use a literal value prefixed by =, or a string variable). Click ADD to add the Name/Value pair to the list below.

Use the Output Variables section to build a list of variables that are returned from the custom service.

Select this if you want to populate extended record fields for outbound calls.

Select the extended record created in VIEW. This displays the committed fields defined for the record. For example:

You must limit each field to 2048 characters.

If the total size of all fields exceeds a limit of 3900 bytes, they will each be truncated to a total size matching this limit.

This is taken when the called party ends the outbound call.

This is taken when all attempts to route the call have failed.

This is enabled if the Enable DTMF Exit option is enabled in the Outbound Call Section of the action cell properties.

It is taken when the called party presses the configured key(s).

This is taken if the prompt to re-record or any media files configured on the Media tab could not be located.

This is available if the Enable Queue Hold Script option is enabled in the Call Queueing Section of the action cell properties.

It is taken if the custom script supports a withdrawal option (for example, the caller requests a callback).