Record

 

Records a call after a tone.

 

You can use this invite callers to leave a message. The recording is available in storm RECORDER.

Properties

Option

Description

Recording Duration

Select the number of seconds for which the call is to be recorded unless stopped by a termination key or a silence timeout (see below for these properties).

Silence Timeout

Select the number of seconds of silence after which recording will stop.

Minimum Recording Duration

Select the minimum recording duration. No file is created if the recording is terminated before this duration is reached.

Output File Name

Enter a string variable to store the name of the recording as assigned by the system. This can then be played back to the caller using the Play Recording action cell.

Create Separate Recording

Select this if the script contains multiple instances of this action cell and you want each cell to generate its own recording file rather than have a single file of appended recordings.

Introduction Prompt

Select the media list and prompt to be used if you want to play a prompt to the caller before recording begins. See Use Media in a Script.

Stop Recording On Keypress

Select this to allow the caller to press a key to stop recording.

If the caller does not press a defined key or if no key is defined, recording continues until the Recording Duration or Silence Timeout is reached.

Ensure that the audio file in Introduction Prompt mentions the termination key.

Exit Points

Exit Point

Description

File Recorded

This is taken if a recording file is created.

No File

This is taken if a recording file is not created (for example, because the minimum recording duration was not met).

Error

This is taken if the media list and/prompt could not be located.