Menu
|
|
Routes the caller according to a DTMF keypress defined in a menu of options in storm CONDUCTOR. |
Routes.png)
Properties
Menu Section
Use this section to select the CONDUCTOR menu to use.
|
Option |
Description |
|
Menu ID |
Enter the ID of the CONDUCTOR menu of options that you want to use for routing the caller (a literal value preceded by = , or a string variable as shown below).
It is recommended that you use a Get Value or Get Values action cell earlier in your script to acquire the parameter for the menu from CONDUCTOR. The audio prompts that are played to the caller will be those configured in your default media list in CONDUCTOR (unless you want to play an equivalent set of prompts from another media list as determined by the setting below). |
|
Override Default Media List/ Media List |
Select this Override Default Media List check box if you want to play equivalent prompts from another media list and then enter the name of the media list (or provide a variable) in the Media List field. The prompts in the selected media list must have the same names as those in the default media list otherwise execution will exit along the Error exit point. |
MenuIDProp.png)
Outputs Section
Use this section to store the CONDUCTOR action and value associated with the caller's menu selection for routing the caller.
|
Option |
Description |
|
Action |
Enter a string variable to store the CONDUCTOR menu action corresponding to the option selected by the caller. |
|
Value |
Enter a string variable to store the CONDUCTOR menu value associated with the CONDUCTOR menu action. |
To illustrate the use of these properties, consider a situation where a caller on choosing 'menu option 1' matches a 'RouteToQueue' action with a value indicating the UC call treatment to use, and a caller on choosing 'menu option 2' matches an 'OpeningHours' action with a value of the prompt ID to use. By storing the CONDUCTOR action and corresponding value in FLOW variables (say, szAction and szValue), you could use the szAction variable in a Select Case action cell to send a 'menu option 1' caller to a Route to Contact action cell for routing to a UC call treatment/queue, and you could send a 'menu option 2' caller to a Play Media action cell that plays a 'Business opening hours' announcement.
Ex.png)
Exit Points
|
Exit Point |
Description |
|
Complete |
This is taken when the action cell has executed because the contact selected a valid menu option or the default action was used. (The default action is used when the maximum number of attempts allowing the caller to choose a valid menu option is reached.) |
|
Menu Not Found |
This is taken if the CONDUCTOR menu defined in the Menu ID property was not found. |
|
Error |
This is taken if an error has occurred. |