Time Schedule
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Routes the caller according to a time schedule defined in storm CONDUCTOR. |
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Properties
Time Schedule Section
Use this section to select the CONDUCTOR time schedule to use.
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Option |
Description |
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Schedule ID |
Enter the ID of the CONDUCTOR schedule that you want to use for routing the caller (a literal value preceded by = , or a string variable as shown below).
It is recommended that you use a Get Value or Get Values action cell earlier in your script to acquire the parameter for the schedule from CONDUCTOR. |
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Outputs Section
Use this section to store the CONDUCTOR action and value associated with the matched schedule.
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Option |
Description |
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Action |
Enter a string variable to store the CONDUCTOR schedule action corresponding to the matched CONDUCTOR schedule. |
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Value |
Enter a string variable to store the CONDUCTOR schedule value associated with the CONDUCTOR schedule action. |
To illustrate the use of these properties, consider a situation where a call that is received during your working hours matches a 'RouteToQueue' action with a value indicating the UC call treatment to use, and a call that is received outside your working hours matches a 'ClosedPrompt' action with a value of the prompt ID to use. By storing the CONDUCTOR action and corresponding value in FLOW variables (say, szAction and szValue), you could use the szAction variable in a Select Case action cell to send an 'in hours' caller to a Route to Contact action cell for routing to a UC call treatment/queue, and you could send 'an out-of-hours' caller to a Play Media action cell that plays a 'We are closed' announcement.
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Exit Points
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Exit Point |
Description |
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Complete |
This is taken when the action cell has executed because a valid time schedule defined in the Schedule ID property was found. |
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Schedule Not Found |
This is taken if the CONDUCTOR time schedule defined in the Schedule ID property was not found. |
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Error |
This is taken if an error has occurred. |