Answer Call

 

Marks the point in a script at which an inbound call is deemed to have been connected for billing purposes.

 

In a script, an incoming call is answered automatically when an action cell implicitly requiring active caller involvement is executed, or when the called party answers the B-leg of the call. The action cells that answer calls are: Answer Call, Voicemail, Play Media, Record, Data Capture, Menu, Play Expression, Prompt Re-record, Detect Sound, ASR Menu, Add to Prompt Queue, Wait for Prompt Queue, Play Recording, Enrol Voice Model, Check Voice Model, Verify Voice Model, Gather Card Number, Gather Security Code, Submit Transaction, TTS, Speech to Text, and Machine Agent Voice.

By positioning the Answer Call action cell at the appropriate part of a script, you control precisely when the call is answered. For example, you may not wish to bill the caller until the script has performed tasks in which caller interaction is not required (such as a database lookup).

Properties

None.

Exit Point